Terms and Conditions
The following terms and conditions of sale (‘Conditions’) apply to the supply of goods or services (‘Products’) by The Natural Earth Health Products to you, including all transactions for the purchase of Products through this web site. In these terms and conditions, the expressions ‘we’, ‘us’ and ‘our’ are a reference to The Natural Earth Health Products (Little Pond Pty Ltd).
Your completion of the order form on this web site will constitute an offer by you to purchase the Products (‘Order’). All Orders are subject to our acceptance.
Any Order under these Conditions must be placed via the forms provided on this web site and must specify information requested including, without limitation:
- quantity and description of the Products;
- full street address to which the Products are to be delivered; and
- current billing address to which the credit card statements are to be sent.
You must complete all information requested on the Order form before we process the Order.
We will send you an email acknowledging the Products ordered as soon as possible after you have placed an Order. Our acknowledgement of your order by email will not constitute an acceptance of the Order.
An Order for Products will only be binding on us when we accept the Order by a separate email once your payment has cleared. If we do not accept your Order for any reason, we will inform you by email or in writing.
All prices provided on this web site are inclusive of a Goods and Services Tax (‘GST’), unless explicitly stated otherwise. The GST payable by you will be shown on the invoice provided at the time of delivery of the Products.
The purchase price for the Products will be at our selling price on the date of our receipt of the Order, less any applicable discounts in effect at that time. All Orders will attract a delivery charge as set out on our Delivery page.
We will not be responsible for errors in pricing that appear on this web site. We will notify you in the event of a pricing error on the web site before an Order is delivered, and you will have the opportunity to cancel your Order in accordance with these Conditions.
Payment for Products purchased from Natural Earth Health Products via this web site can be made by VISA or MasterCard credit cards, or PayPal. Natural Earth Health Products will verify the credit card information you submit and will advise you that your payment has been accepted. You must submit to Natural Earth Health Products such information as may be reasonably requested by Natural Earth Health Products for the authorisation and verification of your credit card purchases.
We undertake to safeguard your financial and personal information and automatically encrypt all sensitive information sent between your computer and our servers. Your personal information is protected by SSL with the highest level of encryption commercially available to ensure that your trans- action is safe and secure.
Natural Earth Health Products will deliver the Products to you only once the payment has cleared into the specified Natural Earth Health Products bank account.
Natural Earth Health Products reserves the right to decline any payment that is believed to be fraudulent and exercise its lawful remedies if a dispute arises over payment through your credit card provider. If your credit card provider rejects a payment when due, Natural Earth Health Products at its discretion may delay or cancel delivery of any Order you have placed.
Natural Earth Health Products has the right to offset and deduct from any refund due to you all sums owed by you to Natural Earth Health Products. If your account is placed in collection, Natural Earth Health Products will be entitled to claim all reasonable expenses for collection, including legal fees incurred.
If you wish to change or cancel your Order, you must immediately contact us by email at firstname.lastname@example.org and we will endeavour to accommodate your request, if the Products have not been dispatched. If you change or cancel your Order after 48 hours in which you have placed it, we reserve the right to charge you any costs we have incurred in relation to your Order, including, but not limited to, transportation and such costs will not exceed more than 50% of the total price of the ordered Products.
If a Product is “out of stock” when we process your Order, we will contact you to discuss revised delivery times or refund options.
You may return Products to us for exchange or refund within 7 days of receipt of the Products.
Products must be returned to the following address, at your own cost.
Natural Earth Health Products
PO Box 5608
Maroochydore Qld 4558
Once we have received the returned Products, we will notify you via email of your exchange or refund. Delivery costs will only be refunded if the return is as a result of our error.
To contact via phone:
Call 1300 659 578 or 07 5442 3079